Cancellation Policy

At RubyKart, every order is packed with care and prepared quickly so that it reaches you on time. However, we understand that plans may change. If you need to cancel your order, we’re here to help in the simplest way possible.

When You Can Cancel

You may request an order cancellation only if the order has not been shipped yet.
Once the order is dispatched, we are unable to cancel it as it is already on its way.

How to Request a Cancellation

Please reach out to us as soon as possible with your Order Number:

Email: rubykart21@gmail.com

Refunds for Approved Cancellations

If the order has not been shipped and your cancellation is approved:

Your refund will be processed to the original payment method.

Refunds usually reflect within 3–7 business days, depending on your bank.

Important Note

If the delivery is delayed or unsuccessful due to an incorrect or incomplete address or contact details, cancellation and refund will not be possible after the order has been shipped.
We kindly request you to double-check your contact & address information before placing the order.

We’re Here to Help

We always aim to make your experience smooth and worry-free.
If you have any questions or need support, please feel free to contact us — we’re happy to assist.

Email: rubykart21@gmail.com

Our support team will review the status and assist you promptly.

F A Q

What are your shipping options, and how long will it take for my order to arrive?

At Rubykart, we prioritize getting your premium selections to you efficiently and safely. We offer standard shipping across India, with an estimated delivery time of 5-7 business days. For faster delivery, we also provide an expedited shipping option, reducing delivery to 2-4 business days in most major cities. You will receive a tracking number via email as soon as your order ships, allowing you to monitor its journey in real-time. We partner with reputable logistics providers to ensure every package arrives in perfect condition.

What is your return and exchange policy?

Your satisfaction is paramount at Rubykart. If for any reason you're not entirely delighted with your purchase, we offer a hassle-free 7-day return and exchange policy from the date of delivery. Items must be in their original, unused condition with all tags and packaging intact. To initiate a return or exchange, simply visit our dedicated Returns Center or contact our customer support team. We aim for a smooth and straightforward process to ensure your peace of mind.

How can I be assured of the quality of products at www.rubykart.co.in?

Quality is the cornerstone of the Rubykart brand. Every single product featured in our store undergoes a rigorous selection and quality assurance process. We partner directly with trusted manufacturers and suppliers renowned for their craftsmanship, premium materials, and adherence to high standards. Our team meticulously verifies each item to ensure it meets our strict criteria for durability, functionality, and elegant design, so you can shop with absolute confidence in every purchase.

What payment methods do you accept, and is my personal information secure?

We offer a variety of secure and convenient payment options, including major credit/debit cards (Visa, Mastercard, RuPay, etc.), Net Banking, UPI, and select digital wallets. Your security is our utmost priority. All transactions on Rubykart.co.in are processed through industry-leading secure payment gateways utilizing 128-bit SSL encryption. This ensures that your personal and financial information remains confidential and protected at all times, providing you a safe shopping environment.

How can I reach customer support if I have a question or an issue with my order?

Our dedicated customer support team is always here to assist you. You can reach us in multiple convenient ways:
* Email: Send us a message at rubykart21@gmail.com, and we'll respond within 24 business hours.
* Contact Form: Fill out the form on our 'Contact Us' page, and we'll get back to you promptly.
We are committed to providing timely, helpful, and friendly assistance to ensure your Rubykart experience is seamless.